Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With original tags attached

• In its original packaging

• Accompanied by proof of purchase

To start a return, please contact us at
support@polisheen.co

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately at
support@polisheen.co
so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care items (such as beauty products)

• Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please contact us at
support@polisheen.co

Exchanges

The fastest way to receive a different item is to return the original item. Once the return is approved, you may place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card companies may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at
support@polisheen.co